I follow a human-centered approach to solution research, strategy, and design. After nearly 18 years in enterprise software development organizations, I formed Lean Geeks. Lean Geeks, a consulting and staffing firm, helps organizations discover market opportunities and define the most effective solutions for their market.
Leading business strategy and org change in human-centered solution definition and design (Design Thinking) is my strength. I enjoy working with others across organizations from the top-down and bottom-up on defining and implementing processes that lead to better problem definition and improved solution outcomes. I coach cross-functional teams on collaborative discovery, definition, and design processes that are complimentary to Agile methods.
I hold a doctorate in Human Factors Psychology from North Carolina State University. I am an adjunct faculty member in the Department of Computer Science at N.C. State. I am also Pragmatic Marketing Certified and have Agile Scrummaster and Product Owner training.
I help cultivate the strengths and capabilities of user experience research and design talent embedded within teams. Supporting their ability to successfully work with product management and development is important to a cross-functional product team's ability to collaborate and create successful outcomes.
Technical expertise: Sense-making, broad thinker with experience in user research, requirements gathering and elicitation, information synthesis, ideation, software interface design, product design, innovation, research & development, and process improvement
Interpersonal skills: Adaptable to changing requirements and unexpected obstacles, strategic thinker, risk taker, facilitator, capable of delivering clear and useful feedback, inspire and coach others
Began my tenure at LN as the "UX team of one" responsible for the research, design, and validation of 3 practice management application. Promoted to manager nine months into the role
Grew and managed global UX, Tech Writing, and Business Analysis Team for Business of Law Software Solutions division
Defined and managed 9-month user research project to identify market opportunity and create concepts for new market segment. Involved recruitment and scheduling of 23 site visits across 5 major US cities. Engagement required oversight of user research/design firm team and collaboration with 4 LexisNexis product managers and stakeholders